This is a guest post by Alex Moss who is a Director at FireCask, a digital agency based in Manchester. For years I thought I was alone. I thought I was the only one who had what seemed to be an endless list of IT related challenges to solve for my friends and family. In December 2009, The Oatmeal produced two comics that I couldn’t relate to more: How a Web Design goes straight to Hell and the even more apt Why it’s Better to Pretend you Don’t Know Anything about Computers.

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