Actively engaging your customers in the review process and management of that process has its own sets of concerns. This is particularly true if you are too focused on certain areas of the process rather than others. Take this simple quiz to see what your Review Management Stress levels are and to measure where you are on the Review Management Stress Scale (RMSS): Did your reviews get reduced by more than 20% of the total by the new Google review filters? Are you asking questions like: Why is th…

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