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Natalie Pavlovskaya
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I believe that the best way to avoid post-holiday sales slump is to get ready for it in advance. It's like in the case with having a hangover - the best way to avoid it is not to drink the holiday punch.
When youre designing your holiday customer experiences, mind that you should already be thinking ahead and treat those connections as a launching pad for the customer relationships of the new year.
9 upvotes of the blank page? Or only James & me can't see it properly?
Nice article, live chat is a great feature. We get quite a lot of messages daily, but our support team manage to answer them all. With no headache, coz it's their job :) What's more, Live chat really helps to increase sales-as users get almost immediate reply, so they don't need to submit tickets with the issues and then wait for a couple of hours for a reply. I