Ksenia, what's your personal opinion about "2. Support" thing: should companies have a separate support account run by Support people, not SMM people? Is there a need for the social media manager to be able to provide support questions with core-deep answers, or is it enough to be able to funnel support requests to the right person/point?
Ksenia, what's your personal opinion about "2. Support" thing: should companies have a separate support account run by Support people, not SMM people? Is there a need for the social media manager to be able to provide support questions with core-deep answers, or is it enough to be able to funnel support requests to the right person/point?