We asked one simple question to elite support pros from some of our favourite companies (37signals, Hubspot, Wistia and others)

What is the most important thing you've learned in customer service?

It resulted in 16 unique, thoughtful and reflective answers which we neatly compiled into one little handy ebook of hard won customer service lessons.

As a marketer, understanding and leveraging customer service is essential to creating a competitive advantage for sustainable growth.

Here's wishing that community find it useful in their endeavour.

You can request your copy from here