Social media crises are a reality and a risk that we all face today. We’re all vulnerable to online attacks that threaten having a lasting and damaging impact on our brand’s reputation, both online and offline, and bottom-line. But do you have a plan? Do you know the difference between a social media crisis and a social media issue? Do you know how you’d react to either one? Here are 13 things you need to know in both social media crises and social media issue…

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